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Explaining the difference between 'client' and 'customer' by Charo (Avanzado 2 Mon, 2009-2010)

Hi M.,

I've done some research about the use of 'customer' and 'client'. I asked P., who is a South African woman who teaches me English at work (I receive a telephone call every week that lasts about half an hour) and that's her answer. I wanted to share it with all you.

Have a nice day

Charo

Hi Charo!

I just opened your mail. The difference between client or customer I will explain as follows:

Customers: Generally, these are individuals who buy items/services from ordinary shops/ factories/ restaurants/ car hire companies, etc.  (But they can also be clients)

For example: Most of McDonald's customers are between the ages of 20 & 30. They largely prefer the Big Mac burger & Coca Cola deal.

Clients: Clients can be either individuals or companies who pay/ sign contracts with professionals for services or goods, for instance: Architects,designers, big companies, accountants, estate agents, clothing manufacturers and lawyers all have clients. 

For example: The biggest client of "Long Life Potatoes PTY LTD", is the McDonald's food chain. 

There are also exceptions:

The client of a doctor is called a patient.
The client of a hotel is called a guest.
etc

Does this answer your question?

Let me know if you need more info.

Best Wishes

P.