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Writing a Complaint Letter, by Inmaculada Trigo García (Av2 Mon, 2009-2010) - About 175 words

To whom it may concern:

I want to inform you of my dissatisfaction with your Customer Service. I reported on a billing error on the 6th of January at your website service.

Last month, I received an electricity bill of 400€. When I compared it with previous bills I found out that the consumption had greatly increased. So I filed a complaint on your website service because there was probably a meter-reading problem. I received an email code where you assured that I would receive a refund in the following bill. However, the issue is still unresolved.

To date, I have not received any response from you. Taking all the above facts into consideration, I feel I am entitled to compensation.

I would be pleased if you could refund the money within 10 days after you receive this letter. If I have no response in this time, I will start looking for assistance at a consumer rights organization.

Thank you for your attention to this matter.

Yours faithfully,